Thank You For Your Business!

Contact Information:

You can reach our customer service at (415) 814-9788 or info@puritycosmetics.com.
If you are inquiring about your order, please have your Order Number ready!

Shipping Policies:

Internet orders are shipped within 2-3 business days. Once your order has shipped, please allow 7-10 business days (Standard Delivery). Please note all shipping costs are non-refundable.
Shipping Fee:
Order Total CAD $0.01 - 26.12 is CAD $26.12 Shipping/Fees/Duties
Order Total CAD $26.13 - 52.25 is CAD $20.90 Shipping/Fees/Duties
Order Total CAD $52.26 - 104.50 is CAD $10.45 Shipping/Fees/Duties
Free Shipping for orders over CAD $105.00!

If you wish for expedited shipping, please call our office - 415-894-9788

Return Policies:

We hope you'll appreciate our exceptional quality and purity of our products and that you will love every 100% Pure item you purchase! We fully guarantee and stand by our products! If for any reason you are not happy, you may return the product(s) within 30 days. Please include a copy of your receipt, and indicate how you would like your return to be processed:

a. store credit: to be used towards future orders
b. credit card refund (we cannot issue a credit card refund if a voucher or gift certificate was used during purchase, but we can issue a store credit)

Please send returns to:
Sorry, we cannot accept Certified Mail. If you would like to guarantee your return has arrived to our offices, please use a mail service that offers a Tracking Number. We will process your return immediately after we receive it and send you a confirmation email. Once received, returns may take up to 30 days to process. Please note all shipping costs are non-refundable.

If you have purchased your 100% Pure products through a 3rd party retailer, please contact the store for more information on their return policy.

Using Your LivingSocial Voucher/Gift Certificate:

- Enter your voucher on the checkout page in the Coupon Code box.
- Vouchers can take up to 24 hours to be activated after they are purchased. Any vouchers purchased over the weekend will be activated Monday morning.
- Your order will qualify for that week's Gift With Purchase if the final amount after the voucher meets the minimum.
- Only one voucher per customer and per order, please.

Promotions and Gifts With Purchase:

- Some promotions cannot be combined.
- To qualify for the Gift With Purchase, your order total must exceed or meet the minimum (which varies) after all coupons, vouchers, and discounts have been applied.