100% Pure Customer Service
100% Pure Thanks You!
Thank You For Your Business!
Contact Information:You can reach our customer service at (415) 814-9788 or firstname.lastname@example.org.
If you are inquiring about your order, please have your Order Number ready!
Shipping Policies:Internet orders are shipped within 2-3 business days. Once your order has shipped, please allow 7-10 business days (Standard Delivery). Please note all shipping costs are non-refundable.
Order Total CAD $0.01 - 26.12 is CAD $26.12 Shipping/Fees/Duties
Order Total CAD $26.13 - 52.25 is CAD $20.90 Shipping/Fees/Duties
Order Total CAD $52.26 - 104.50 is CAD $10.45 Shipping/Fees/Duties
Free Shipping for orders over CAD $105.00!
If you are paying with PayPal, please be sure and check your PayPal account for confirmation of payment. You should receive two confirmation emails: one from 100% Pure and one from PayPal.
Gift Certificates:As of November 1st, 2013, we have moved to a new gift certificate system. If you have a PayPal gift certificate, please email us email@example.com with your gift certificate number and we will issue you a new gift certificate that will work with our new system. Please let us know which email address to use to issue the gift certificate.
Please note that gift certificates purchased online can only be used on our website. If you would like to purchase a gift certificate to use in stores, you can do so at any of our retail locations.
Return Policy:We hope you'll appreciate our exceptional quality and purity of our products and that you will love every 100% Pure item you purchase. We fully guarantee and stand by our products. You may return gently used product(s) within 30 days by sending them back to:
2221 Oakland Rd
San Jose, CA 95131
Please be sure to include a copy of your receipt, and indicate how you would like your return to be processed:
a. store credit: to be used towards future orders
b. credit card refund (we cannot issue a credit card refund if a voucher or gift certificate was used during purchase, but we can issue a store credit)
Sending Returns Back
Please note that we cannot accept Certified Mail. If you would like to ensure your package has arrived to our offices, may we suggest using a mail service that offers a tracking number. We will process your return immediately after we receive it and send you a confirmation email. Once received, returns may take up to 30 days to process. Please note all shipping costs are non-refundable.
Free Gifts and Gift Sets
1. If you are requesting a store credit/refund of your entire purchase, we ask that you kindly return all items received in your order, including any promotional items received for free.
2. We cannot accept partial returns of gift sets or weekly specials. If you would like to return a gift set or weekly special, or any other items sold as a set, we ask that you kindly return the set as a whole.
3rd Party Retailers
If you have purchased your 100% Pure products through a 3rd party retailer, please contact the store for more information on their return policy.
If you have any questions or concerns regarding our return policy, please don't hesitate to contact us: (415) 814-9788 or firstname.lastname@example.org.
Website Promotions:1. Some promotions cannot be combined.
2. To qualify for the "gift with purchase", your order total must exceed or meet the minimum (which varies) after all coupons, vouchers, and discounts have been applied, and before taking into account tax or shipping costs.
3. We will always do our best to ensure that we have sufficient quantities of the item offered as the free gift with purchase, but in the event that the item does go out of stock, we will always substitute it for a comparable item and include a note in your package to notify you of the change.
We always include free samples of our products when we ship purchased orders. Unfortunately, we are unable to ship samples separately due to the high volume of requests that we receive.